Privacy Policy

At all times we will endeavour to protect your personal information.

This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information.

If you need any further information pertaining to a privacy matter, you should contact us via our Contact Us page

Why do we collect your personal information?

We collect your personal information for the following purposes:-

  • to provide products and services to you;
  • to provide you with news, information or advise about our existing and new products and services;
  • to communicate with you, including but not limited to, by email, mail, SMS or telephone;
  • to manage and enhance our products and services;
  • to personalise and customise your experience;
  • to provide you with access to protected areas of our websites;
  • to conduct competitions or promotions on behalf of Arcade Geographic and selected third parties;
  • to verify your identity;
  • to provide as part of business data to third parties if you have authorised us to do so;
  • to conduct business processing functions for operation of our websites or our business;
  • for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
  • to provide your updated personal information to us, our contractors or external service providers;
  • to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
  • as required or permitted by any law (including the Privacy Act).

We may also use this information for other reasonably expected purposes directly related to the main purpose of collection, including:-

  • processing and delivery of your orders;
  • generating invoices and receipts;
  • performing credit checks and credit reporting;
  • supplying and issuing password and log-in information;
  • maintaining and managing your account;
  • debt recovery actions;
  • dealing with your enquiries and customer service purposes;
  • market analysis and product analysis and development;
  • marketing other products and services to you;
  • staff training; and
  • for any other reasonably expected purpose.

For all other uses or disclosure, we will obtain your consent.

If you do not provide all or part of the information requested, the consequences of this may be that:-

  • we will not adequately be able to carry out our services to you.
  • we may not be able to carry out our services to you at all.

 What personal information do we need to collect from you?

 We may collect information including your

  • name;
  • address;
  • contact phone;
  • e-mail details;
  • age or birth date;
  • profession, occupation or job title;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise;
  • information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

How do we collect it?

 We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way.  This may be by way of online forms, emails or via telephone request.

We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, from that individual only.

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).

We may pass your personal information to other organisations

In the course of providing our services to you, we may disclose your personal information to other persons or organisations including:-

  • debt recovery agencies;
  • IT service providers and contractors;
  • your representatives or legal advisors;
  • our represenetatives, legal advisors or other professional advisors;
  • law enforcement or government bodies;

Anti-spam policy

We will never rent or sell your personal information, including your email address.

Opting out of receiving marketing material

 If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us via our contact us page.

We will still need to send you essential information, such as invoices and accounts.

 Updating your personal information

 We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date.  Largely we rely on you for the accuracy and completeness of the personal information you provide to us.  You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate.  You can update your personal information by logging into your account online and following the instructions.

 Secure storage of your personal information

Keeping your personal information secure is a high priority.  We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.

If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.

 Keep your PIN, passwords and any identifying information safe

It is your responsibility to keep your PIN, logins and passwords secure.  Anyone who knows this information can access your account.  We accept no responsibility for personal information disclosed to persons who know your PIN, password or other identifying features.

 Our contact details

Our contact details are:-

RJL Solutions PTY. LTD. T/A Arcade Geographic.

You are able to request your personal information, the purposes for which it is held, how it was collected, how it is held, used and disclosed by submitting a request in writing to our Contact Us page.

If you feel your privacy rights have been breached, you can submit a complaint to us via our Contact Us page.